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ENFORCEMENT DECREE OF THE FRAMEWORK ACT ON CONSUMERS

Wholly Amended by Presidential Decree No. 19958, Mar. 27, 2007

Amended by Presidential Decree No. 19988, Apr. 4, 2007

Presidential Decree No. 20351, Oct. 31, 2007

Presidential Decree No. 20587, Jan. 31, 2008

Presidential Decree No. 20683, Feb. 29, 2008

Presidential Decree No. 21634, Jul. 22, 2009

Presidential Decree No. 22075, Mar. 15, 2010

Presidential Decree No. 23169, Sep. 29, 2011

Presidential Decree No. 24076, Aug. 31, 2012

Presidential Decree No. 24436, Mar. 23, 2013

Presidential Decree No. 25751, Nov. 19, 2014

Presidential Decree No. 26486, Aug. 11, 2015

Presidential Decree No. 28211, Jul. 26, 2017

CHAPTER I GENERAL PROVISIONS
 Article 1 (Purpose)
The purpose of this Decree is to prescribe the matters delegated by the Framework Act on Consumers and those necessary for the enforcement thereof.
 Article 2 (Scope of Consumers)
The scope of those who use (including to utilize; hereinafter the same shall apply) any goods or services (including facilities; hereinafter the same shall apply) for production activities from among the consumers provided for in subparagraph 1 of Article 2 of the Framework Act on Consumers (hereinafter referred to as the "Act") shall be as follows: <Amended by Presidential Decree No. 20351, Oct. 31, 2007; Presidential Decree No. 20587, Jan. 31, 2008; Presidential Decree No. 20683, Feb. 29, 2008; Presidential Decree No. 24436, Mar. 23, 2013>
1. A person who finally uses any goods or services (hereinafter referred to as "goods, etc.") supplied: Provided, That those who use the furnished goods, etc. as raw materials (including intermediate materials), capital goods, or other equivalents for production activities shall be excluded herefrom;
2. A person who uses the furnished goods, etc. for agricultural (including the livestock industry; hereinafter the same shall apply) and fishery activities: Provided, That a person who is engaged in the distant water fisheries after obtaining permission from the Minister of Oceans and Fisheries pursuant to Article 6 (1) of the Distant Water Fisheries Development Act, shall be excluded herefrom.
CHAPTER II DUTIES, ETC. OF STATE AND LOCAL GOVERNMENTS
 Article 3 (Enactment of Municipal Ordinances)
Local governments may enact under subparagraph 1 of Article 6 of the Act the Municipal Ordinances which include the following matters:
1. Policies on consumer safety;
2. Furnishing of information on major policies or policy-making matters related to consumers;
3. Investigation, recommendation, publication, etc. for inducing the rationalization of the indication of business entities, transactions, etc.;
4. Assistance to systematic activities of consumers such as consumer organizations and consumer cooperatives (referring to the consumer cooperatives under Article 2 of the Consumer Cooperatives Act; hereinafter the same shall apply);
5. Establishment, operation, etc. of consumer damage remedy organs;
6. Education and operation of programs necessary to improve consumer capacity;
7. Other matters necessary for promoting the rights and interests of the regional consumers.
 Article 4 (Assistance to Systematic Activities of Consumers)
(1) The State and local governments shall assist and foster under subparagraph 4 of Article 6 of the Act the following activities:
1. Activities of the consumer organizations as prescribed in Article 28 (1) of the Act;
2. Education, public relations, cooperative buying and selling projects, and the installation and operation of facilities for common use carried out by consumer cooperatives, etc. other than consumer organizations;
3. Other consumers' systematic activities as deemed necessary for improving consumers' rights and interests.
(2) The State and local governments may provide necessary funds to the consumer organizations, consumer cooperatives, etc. within the limits of budgets.
 Article 5 (Assistance to Local Administrative Organizations)
Where a local government asks the head of any such organization or juristic person as referred to in the following to dispatch employees under his/her control to efficiently perform the business of promoting consumers' rights and interests, the State may assist the expenses, etc. involved in the dispatch under Article 7 of the Act:
1. A consumer organization registered pursuant to Article 29 of the Act;
2. The Korea Consumer Agency established pursuant to Article 33 of the Act (hereinafter referred to as the "Korea Consumer Agency").
 Article 6 (Methods of Consumer Education)
The State and local governments may conduct the consumer education referred to in Article 14 (1) of the Act in any of the following methods: <Amended by Presidential Decree No. 26486, Aug. 11, 2015>
1. Using the media of information and communication;
2. Giving priority to field training and other direct experiences;
3. Utilizing lifelong education facilities (referring to lifelong education facilities defined in subparagraph 2 of Article 2 of the Lifelong Education Act, which are neither corporations nor organizations);
4. Utilizing various media, including non-commercial public service advertising referred to in Article 73 (4) of the Broadcasting Act.
 Article 7 (Establishment of Consumer Damage Remedy Organs)
In order to promptly and fairly deal with complaints and damages of consumers under Article 16 (1) of the Act, the Special Metropolitan City Mayor, Metropolitan City Mayor, Do Governor, or Special Self-Governing Province Governor (hereinafter referred to as "Mayor/Do Governor") shall streamline necessary administrative organizations, such as the establishment of organs exclusively in charge of those problems. <Amended by Presidential Decree No. 26486, Aug. 11, 2015>
 Article 8 (Criteria for Settlement of Consumer Disputes)
(1) The criteria for the settlement of consumer disputes as prescribed in Article 16 (2) of the Act shall be classified into the general criteria for the settlement of consumer disputes and the criteria for the settlement of consumer disputes by items.
(2) The general criteria for the settlement of consumer disputes referred to in paragraph (1) shall be as shown in the attached Table 1.
(3) The Fair Trade Commission may establish and publish the criteria for the settlement of consumer disputes by items in compliance with the general criteria for the settlement of consumer disputes referred to in paragraph (2). <Amended by Presidential Decree No. 20683, Feb. 29, 2008>
(4) The Fair Trade Commission shall, in establishing and publishing the criteria for the settlement of consumer disputes by items, consult with heads of the central administrative agencies in charge of the relevant goods, etc. by items and hear the opinions of consumer organizations and trade associations, and other experts in related fields. <Amended by Presidential Decree No. 20683, Feb. 29, 2008>
 Article 9 (Application of Criteria for Settlement of Consumer Disputes)
(1) In case that separate dispute settlement criteria based on statutes are more advantageous to consumers than the criteria for the settlement of consumer disputes under Article 8, the separate dispute settlement criteria shall take precedence over the criteria for the settlement of consumer disputes under Article 8 in applying.
(2) In case that the dispute settlement criteria for the items in question are not prescribed in the criteria for the settlement of consumer disputes by items, the dispute settlement criteria for the similar items as prescribed by the criteria for the settlement of consumer disputes by items may be applicable mutatis mutandis.
(3) In case that the criteria for the settlement of consumer disputes by items prescribe not less than two dispute settlement criteria for the same damage, the dispute settlement criteria chosen by consumers shall be applied.
 Article 10 (Request for Test, Inspection, etc.)
(1) The State or a local government shall, upon receiving a request from a consumer for a test, inspection or investigation under Article 17 (2) of the Act, entrust forthwith the mechanism and facilities established under Article 17 (1) of the Act (hereinafter referred to as "national or public inspection institutions") or the Korea Consumer Agency, with the test, inspection or investigation, and notify without delay the consumer requesting it of the result thereof.
(2) The national or public inspection institution or the Korea Consumer Agency, which is entrusted with the test, inspection or investigation under Article 17 (2) of the Act, shall notify the entrusting person of the result of such test, inspection or investigation, within one month after it is entrusted. In this case, if there is any inevitable reason not to notify the result within one month, it shall determine the term of notification and inform the entrusting person of it with the reason.
(3) The expenses for the test, inspection or investigation as referred to in paragraph (2) shall be borne by the person entrusting it: Provided, That in case of a test, inspection or investigation requested by a consumer, the expenses shall be borne by the consumer requesting it.
 Article 11 (Institutions to Which Survey and Research can be Entrusted)
(1) "Other institutions prescribed by Presidential Decree" in Article 17 (5) of the Act refers to the following:
1. The Korea Consumer Agency;
2. National or public inspection institutions;
3. Government-funded research institutes established under the Act on the Establishment, Operation and Fostering of Government-Funded Research Institutes;
4. Government-funded science and technology research institutes established under the Act on the Establishment, Operation and Fostering of Government-Funded Science and Technology Research Institutes;
5. Specific research institutes established under the Specific Research Institutes Support Act;
6. Consumer organizations registered with the Fair Trade Commission under Article 29 of the Act.
(2) The expenses for the survey and research as referred to in Article 17 (5) of the Act shall be borne by the person entrusting such survey and research.
CHAPTER III SYSTEM TO PROMOTE CONSUMER POLICY
SECTION 1 Establishment of Consumer Policy
 Article 12 (Establishment and Alteration of Basic Plan)
(1) In establishing the basic plan for consumer policy (hereinafter referred to as "basic plan") pursuant to Article 21 (1) of the Act, the Fair Trade Commission may request the head of the relevant central administrative agency and the relevant Mayor/Do Governor to submit materials related to policies and projects to be reflected in the basic plan. In this case, the head of the relevant central administrative agency and the relevant Mayor/Do Governor shall comply with such a request unless there is any special reason. <Amended by Presidential Decree No. 20683, Feb. 29, 2008>
(2) The Fair Trade Commission shall put together and coordinate materials related to policies and projects submitted pursuant to paragraph (1) to make a draft for the basic plan, and may reflect in the draft for the basic plan the matters, along with the submitted policies and projects, recognized as proper to be included in the basic plan, in consultation with the head of the related central administrative agency and the related Mayor/Do Governor. <Amended by Presidential Decree No. 20683, Feb. 29, 2008>
(3) The draft for the basic plan drawn up pursuant to paragraph (2) shall become a final basic plan subject to the deliberation and resolution of the Consumer Policy Committee referred to in Article 14.
(4) The Fair Trade Commission shall, upon establishment of the basic plan, immediately notify the head of the relevant central administrative agency and the relevant Mayor/Do Governor. <Amended by Presidential Decree No. 20683, Feb. 29, 2008>
(5) With respect to any alteration of the final basic plan, the provisions of paragraphs (1) through (4) shall be applicable mutatis mutandis.
 Article 13 (Establishment of Implementation Plan and Appraisal of Accomplished Results)
(1) Where it is necessary to establish and implement the central administrative agency implementation plan pursuant to Article 22 (1) of the Act (hereinafter referred to as "central administrative agency implementation plan") or the City/Do implementation plan pursuant to paragraph (2) of the said Article (hereinafter referred to as "City/Do implementation plan"), the head of the relevant central administrative agency and the relevant Mayor/Do Governor may ask the heads of the relevant administrative agency and the relevant public institution or organization to provide cooperation therefor.
(2) The head of the relevant central administrative agency and the relevant Mayor/Do Governor shall appraise the results of executing the central administrative agency implementation plan and the City/Do implementation plan for the preceding year and submit the results of appraisal to the Minister of Fair Trade Commission, not later than January 31 every year. <Amended by Presidential Decree No. 20683, Feb. 29, 2008>
(3) The Fair Trade Commission shall put together the results of execution submitted pursuant to paragraph (2) and periodically appraise the outcome of the basic plan, and shall reflect the results of appraisal in establishing and altering the basic plan. <Amended by Presidential Decree No. 20683, Feb. 29, 2008>
SECTION 2 Consumer Policy Committee
 Article 14 (Organization of Policy Committee)
(1) The heads of the relevant central administrative agencies who become the members of the Consumer Policy Committee (hereinafter referred to as the "Policy Committee") established under Article 23 of the Act shall be the Minister of Strategy and Finance; the Minister of Education; the Minister of Science and ICT; the Minister of Justice; the Minister of the Interior and Safety; the Minister of Culture, Sports and Tourism; the Minister of Agriculture, Food and Rural Affairs; the Minister of Trade, Industry and Energy; the Minister of Health and Welfare; the Minister of Environment; the Minister of Gender Equality and Family; the Minister of Land, Infrastructure and Transport; the Minister of Oceans and Fisheries; the Chairperson of the Korea Communications Commission; the Chairperson of the Financial Services Commission; and the Minister of Food and Drug Safety. <Amended by Presidential Decree No. 20683, Feb. 29, 2008; Presidential Decree No. 22075, Mar. 15, 2010; Presidential Decree No. 23072, Aug. 11, 2011; Presidential Decree No. 24436, Mar. 23, 2013; Presidential Decree No. 25751, Nov. 19, 2014; Presidential Decree No. 26486, Aug. 11, 2015; Presidential Decree No. 28211, Jul. 26, 2017>
(2) "Economic organizations determined by Presidential Decree" in Article 24 (3) 2 of the Act means the following: <Amended by Presidential Decree No. 20683, Feb. 29, 2008>
1. The Korea Chamber of Commerce and Industry established under the Chambers of Commerce and Industry Act;
2. The Korea Federation of Small and Medium Business established under the Small and Medium Enterprise Cooperatives Act;
3. An incorporated association established pursuant to the Civil Act, whose members are composed of business entities, etc. and which performs business affairs relating to the rationalization of corporate management or the development of sound corporate culture in accordance with its articles of association, as determined and published by the Fair Trade Commission.
 Article 15 (Duties of Chairperson)
(1) The chairpersons of the Policy Committee shall each represent the Policy Committee and exercise a general control over the affairs thereof.
(2) If both chairpersons of the Policy Committee are unable to perform their duties due to any inevitable cause, a member of the Policy Committee who is in the order as prescribed in Article 14 (1) shall act for them.
 Article 16 (Meetings of Policy Committee)
The meetings of the Policy Committee shall be held by attendance of a majority of members on the register and make the decision by a concurrent vote of a majority of members present.
 Article 17 (Organization and Operation of Working Committee)
(1) For the purpose of any prior examination and coordination as to matters to be laid before the Policy Committee under Article 25 (2) of the Act and of assisting the Policy Committee in its operation, a working committee shall be established.
(2) The working committee as referred to in paragraph (1) shall be composed of not more than twenty members including one chairperson.
(3) The chairperson of the working committee shall be appointed by the chairperson of the Policy Committee, who is the chairperson of Fair Trade Commission, from among the public officials of Grade III or higher or those equivalent thereto who belong to the Fair Trade Commission (including the public officials who belong to the Senior Civil Service), after consultation with the other chairperson of the Policy Committee, and the members of the working committee shall be the persons referred to in the following: <Amended by Presidential Decree No. 20683, Feb. 29, 2008>
1. A person designated by each of the heads of the relevant central administrative agencies under Article 14 (1) from among the public officials of Grade IV or higher or those equivalent thereto who belong to the said agencies (including the public officials who belong to the Senior Civil Service);
2. A person designated by the president of the Korea Consumer Agency from among the officers or employees who belong to the Korea Consumer Agency.
 Article 18 (Organization and Operation of Expert Committee)
(1) For the purpose of conducting the research and examination on matters of those to be laid before the Policy Committee under Article 25 (2) of the Act, which require any special expertise, expert committees by fields shall be established.
(2) Each expert committee as referred to in paragraph (1) shall be composed of not more than twenty-five expert members including one chairperson.
(3) The chairperson of the expert committee shall be appointed or commissioned by the chairperson of the Policy Committee, who is the chairperson of Fair Trade Commission, from among the members of the expert committee, after consultation with the other chairperson of the Policy Committee, and the members of the expert committee shall be the persons referred to in the following: <Amended by Presidential Decree No. 20683, Feb. 29, 2008>
1. A person designated by each of the chairperson of Fair Trade Commission and the heads of the relevant central administrative agencies under Article 14 (1) from among the public officials of Grade IV or higher or those equivalent thereto who belong to the said Commission and central administrative agencies (including the public officials who belong to the Senior Civil Service);
2. A person designated by the president of the Korea Consumer Agency from among the officers or employees who belong to the Korea Consumer Agency;
3. A person commissioned by the chairperson of the Policy Committee, who is the chairperson of Fair Trade Commission, from among those who have abundant learning and experience in related fields, after consultation with the other chairperson of the Policy Committee.
 Article 19 (Operational Regulations of Policy Committee, etc.)
Matters other than those as prescribed by this Decree, which are necessary for the operation of the Policy Committee and the working and expert committees, shall be determined by the chairperson after going through a resolution of the Policy Committee.
 Article 20 (Establishment of Local Consumer Policy Committee)
(1) A Mayor/Do Governor may establish a local consumer policy committee to deliberate matters necessary to formulate and implement the policies of the Special Metropolitan City, Metropolitan City, Do, or Special Self-Governing Province (hereinafter referred to as "City/Do") for the promotion of consumers' rights and interests. <Amended by Presidential Decree No. 26486, Aug. 11, 2015>
(2) Necessary matters regarding the organization and operation of a local consumer policy committee pursuant to paragraph (1) shall be determined by the Municipal Ordinance of the relevant local government.
SECTION 3 International Cooperation
 Article 21 (International Cooperation)
(1) In organizing international cooperative or consultative bodies, etc. pursuant to Article 27 (2) of the Act, the Fair Trade Commission shall do so subject to the deliberation and resolution of the Policy Committee. <Amended by Presidential Decree No. 20683, Feb. 29, 2008>
(2) The Fair Trade Commission may assist expenses involved in the operation of international cooperative or consultative bodies, etc. organized pursuant to paragraph (1) within the limits of the budget. <Amended by Presidential Decree No. 20683, Feb. 29, 2008>
CHAPTER IV CONSUMER ORGANIZATIONS
 Article 22 (Designation, etc. of Testing and Inspection Institutions)
(1) The test and inspection requiring any such technical manpower and equipment as prescribed in the proviso to Article 28 (2) of the Act shall be those requiring a comparative or comprehensive evaluation on the quality, performance, ingredients, and safety of goods, etc. in the following fields:
1. Mechanical test;
2. Chemical experiment;
3. Electric test;
4. Thermal and temperature test;
5. Nondestructive test;
6. Sound and vibration test;
7. Optical and luminous intensity test;
8. Medical experiment;
9. Biological experiment.
(2) For the purpose of the proviso to Article 28 (2) of the Act, "testing and inspection institution prescribed by Presidential Decree" means any one of the following testing and inspection institutions:
1. National or public inspection institutions;
2. The Korea Consumer Agency;
3. Testing and inspection institutions as recognized by the head of the relevant central administrative agency to be capable of conducting the test and inspection under Article 16 of the Enforcement Decree of the Framework Act on National Standards;
4. Other testing and inspection institutions designated by the heads of central administrative agencies pursuant to relevant statutes.
(3) In the event that a consumer organization publishes, pursuant to Article 28 (2) of the Act, the result of test and inspection of a testing and inspection institution referred to in paragraph (2), it shall hear the opinion of the relevant business entity not later than seven days before the result is to be published.
 Article 23 (Registration of Consumer Organizations)
(1) "Equipment and manpower prescribed by Presidential Decree" in Article 29 (1) 3 of the Act means the following:
1. Computer equipment and offices necessary to deal with business affairs specified under Article 28 (1) of the Act;
2. At least five full-time employees capable of conducting business affairs specified under Article 28 (1) of the Act.
(2) Any of the following consumer organizations may be registered under Article 29 (1) of the Act with the Fair Trade Commission, and other consumer organizations, with the City/Do in which their principal offices are located:
1. Council of the nationwide consumer organizations;
2. Consumer organizations with branch offices in at least three Cities/Dos.
(3) A consumer organization which intends to make a registration pursuant to Article 29 (1) of the Act shall file a written application of attached Form 1 with the Fair Trade Commission or the relevant Mayor/Do Governor, attaching the following: <Amended by Presidential Decree No. 26486, Aug. 11, 2015>
1. Articles of association (referring to rules of meeting in cases of an organization which is not a juristic person);
2. Minutes of the general meetings for the relevant and preceding years;
3. Business plans and budgetary bills of revenues and expenditures for the relevant and preceding years, and a balance sheet of settlement of accounts for the preceding year;
4. Current status of equipment and manpower specified under paragraph (1);
5. Current status of branches (only where branches are established);
6. List of members;
7. Documents evidencing the performances of public service activities for at least the preceding one year.
(4) Upon receipt of a written application for registration pursuant to paragraph (3), the Fair Trade Commission or a Mayor/Do Governor shall review its details and determine whether to permit the registration of a consumer organization by no later than 20 days from the date of receipt of the said written application, and shall inform the consumer organization applying for registration of the result and ground of such determination without delay. <Amended by Presidential Decree No. 26486, Aug. 11, 2015>
(5) Where the Fair Trade Commission or a Mayor/Do Governor determines the registration of a consumer organization pursuant to paragraph (4), it or he/she shall issue a certificate of registration of attached Form 2 to the consumer organization applying for registration and enter such fact in the register of attached Form 3. <Newly Inserted by Presidential Decree No. 26486, Aug. 11, 2015>
(6) Where any of the following matters changes, a consumer organization registered pursuant to Article 29 (1) of the Act shall notify such fact to the Fair Trade Commission or the relevant Mayor/Do Governor by no later than 20 days from the date such change occurs: <Amended by Presidential Decree No. 26486, Aug. 11, 2015>
1. Name;
2. Seat of the principal office;
3. Name of the representative;
4. Details of main business affairs.
 Article 24 (Autonomous Dispute Mediation)
(1) In case where no agreement has been reached though a consumer organization registered with the Fair Trade Commission or the City/Do made a recommendation of agreement for a dispute raised between a consumer and a business entity pursuant to the provisions of Article 28 (1) 5 of the Act, the consumer and the business entity may apply for an autonomous dispute mediation to the council of consumer organizations (referring to the council of consumer organizations registered with the Fair Trade Commission pursuant to Article 23 (2) 1; hereinafter referred to as the "council of consumer organizations") under Article 31 (1) of the Act.
(2) In case where no agreement has been reached though a consumer organization registered with the Fair Trade Commission or the City/Do made a recommendation of agreement for a dispute raised between a consumer and a business entity pursuant to the provisions of Article 28 (1) 5 of the Act, the consumer organization may apply for an autonomous dispute mediation to the council of consumer organizations on behalf of the consumer under Article 31 (1) of the Act.
(3) In case where the council of consumer organizations autonomously performs a dispute mediation pursuant to the provisions of Article 31 (1) of the Act, it shall make it sure to keep publicity and neutrality in the formation of a mediation commission (hereinafter referred to as the "autonomous dispute mediation commission"), the preparation of mediation protocol, etc.
(4) The autonomous dispute mediation commission shall be composed of not more than forty members including one chairperson, and matters relating to qualifications for the chairperson and members of the autonomous dispute mediation commission, the organization of the meetings thereof, etc. shall be determined by the council of consumer organizations.
(5) The autonomous dispute mediation commission may, upon receipt of an application for autonomous dispute mediation pursuant to paragraph (1) or (2), ask the parties in dispute or the consumer organization which has filed the application on behalf of the consumer to present relevant data, such as evidencing documents, etc., if necessary for the dispute mediation.
(6) The autonomous dispute mediation commission shall complete the mediation of a dispute within thirty days from the date when the application therefor is received pursuant to paragraph (1) or (2): Provided, That if it is impossible to complete the mediation of a dispute within the fixed period due to any inevitable cause, it shall inform the parties or their representatives specifying the cause thereof and the term of mediation.
(7) Matters other than those prescribed by this Decree, which are necessary for the operation of the autonomous dispute mediation commission and the mediation procedures, shall be determined by the chairperson after going through a resolution of the autonomous dispute mediation commission.
 Article 25 (Dispute Mediation Organizations under other Acts)
"Organizations prescribed by Presidential Decree" in the proviso to Article 31 (1) of the Act means the following: <Amended by Presidential Decree No. 19988, Apr. 4, 2007; Presidential Decree No. 20683, Feb. 29, 2008; Presidential Decree No. 21634, Jul. 22, 2009; Presidential Decree No. 23169, Sep. 29, 2011; Presidential Decree No. 26486, Aug. 11, 2015>
1. Financial Dispute Mediation Committee established under Article 51 of the Act on the Establishment, etc. of Financial Services Commission;
2. Korea Medical Dispute Mediation and Arbitration Agency established under Article 6 of the Act on Remedies for Injuries from Medical Malpractice and Mediation of Medical Dispute;
3. Environmental Dispute Mediation Committee established under Article 4 of the Environmental Dispute Mediation Act;
4. Korea Copyright Commission established under Article 112 of the Copyright Act;
5. Deleted; <by Presidential Decree No. 21634, Jul. 22, 2009>
6. Deleted; <by Presidential Decree No. 26486, Aug. 11, 2015>
7. Personal Information Dispute Mediation Committee established under Article 40 of the Personal Information Protection Act;
8. Electrical Affairs Commission established under Article 53 of the Electric Utility Act;
9. Postal Insurance Dispute Mediation Committee established under Article 48-2 of the Postal Savings and Insurance Act;
10. Other dispute mediation organizations established pursuant to other statutes, which are designated and publicly announced by the Fair Trade Commission as deemed necessary.
 Article 25-2 (Scope of Subsidy)
A subsidy that the State or a local government may grant to a registered consumer organization pursuant to Article 32 of the Act shall amount to expenses incurred in business affairs and operation of the said registered consumer organization.
[This Article Newly Inserted by Presidential Decree No. 26486, Aug. 11, 2015]
CHAPTER V KOREA CONSUMER AGENCY
 Article 26 (Application for Approval on Establishment of Branch Office)
Where the Korea Consumer Agency seeks to obtain approval on the establishment of a branch office under Article 33 (3) of the Act, it shall submit to the Fair Trade Commission the application specifying the following matters:
1. Name of the branch office;
2. Location of the branch office;
3. Predetermined date of the establishment;
4. Reason of the establishment;
5. Organization of the branch office;
6. Other matters necessary for the establishment of the branch office.
 Article 27 (Establishment of Committee, etc.)
(1) The president of the Korea Consumer Agency may, if necessary to efficiently conduct the business of Article 35 (1) 7 of the Act, establish in the Korea Consumer Agency a committee which is composed of experts, etc. of the relevant administrative agencies and other relevant organizations.
(2) The matters necessary for the composition and operation of the committee under paragraph (1) shall be determined by the president of the Korea Consumer Agency.
 Article 28 (Objects Excluded from Settlement of Complaints and Remedy for Damage by Korea Consumer Agency)
"Other remedy for damages prescribed by Presidential Decree" under Article 35 (2) 2 of the Act means what falls under each of the following:
1. In case that a dispute mediation body has already been established under the provisions of other Acts in parallel with the Consumer Dispute Mediation Commission created under the provisions of Article 45 (1), the remedy for damages which is claimed to or is of the same contents as those which have already gone through the procedures in the dispute mediation body;
2. The remedy for damage filed with a dispute mediation body under subparagraph 1 after it has been filed by the relevant consumer with the Korea Consumer Agency.
 Article 29 (Entrustment with Test and Inspection)
(1) The national or public inspection institution which has been entrusted with a test or inspection under Article 36 (1) of the Act shall notify the Korea Consumer Agency of the result of the test and inspection, within fifteen days from the date of entrustment, unless there is any special reason. In this case, if there is any inevitable reason which makes the notification within fifteen days impossible, the reason shall be notified to the Korea Consumer Agency with fixing the period of notification.
(2) The expenses required for the test and inspection as referred to in paragraph (1) shall be borne by the Korea Consumer Agency.
 Article 30 (Standing Directors)
(1) "Directors determined by Presidential Decree" under Article 38 (2) of the Act means the standing directors appointed by the Chairperson of the Fair Trade Commission upon the proposition of the president of the Korea Consumer Agency.
(2) The number of the standing directors referred to in paragraph (1) shall be one.
 Article 31 (Submission of Operational Plan, etc.)
The Korea Consumer Agency shall submit under Article 42 (2) of the Act to the Fair Trade Commission the operational plan and budget bill for the following year not later than December 10, each year.
 Article 32 (Report on Settlement of Accounts)
The Korea Consumer Agency shall submit under Article 42 (2) of the Act to the Fair Trade Commission the report on settlement of accounts of the current year and the statement of auditor's opinion thereon, together with the following documents, not later than March 31 in the following year:
1. Balance sheet and statement of receipts and disbursements in the current year;
2. Comparative table on the operational plan and actual results of execution in the current year;
3. Written opinion of the certified public accountant;
4. Other reference documents.
 Article 33 (Fiction as Public Officials in Application of Penalty Provisions)
For the purpose of Article 43 of the Act, "personnel prescribed by Presidential Decree" means those who are engaged in such affairs as prescribed in Articles 35 (1) 2 and 5 and 52 (1) and (2) of the Act.
CHAPTER VI CONSUMER SAFETY
 Article 34 (Scope, etc. of Serious Defects)
(1) The scope of serious defects on which a business entity is liable to report under Article 47 (1) of the Act shall be as follows:
1. Any defect of lacking ordinary safety in the manufacture, design, indication, distribution, or supply of goods, etc., which inflicts or is likely to inflict the following danger and injury on consumers:
(a) Death;
(b) Physical injuries or diseases, such as fracture of bones, suffocation, burns, or electric shocks, which require at least three weeks of treatment at medical institutions under Article 3 (2) of the Medical Service Act;
(c) Food poisoning of at least two persons;
2. Any defect of goods, etc. which is in violation of the safety standards prescribed by relevant statutes.
(2) Upon receipt of a request for a test and inspection under Article 47 (2) of the Act, a national or public inspection institution or the Korea Consumer Agency shall notify the relevant requesting person of the outcomes thereof within one month from the date the request is received. In such cases, if any justifiable ground exists to make it impracticable to notify the outcomes thereof within one month, it shall inform the relevant requesting person of such ground with the determined deadline of notification.
(3) "Person who establishes and operates a superstore determined by Presidential Decree" in Article 47 (3) 3 of the Act means any person (hereinafter referred to as "distributer") who establishes and operates a large-scale outlet, specialty store, department store, shopping center, complex shopping mall, or any other superstore (hereinafter referred to as "large-scale outlet, etc.") among the types of superstores defined in subparagraph 3 of Article 2 of the Distribution Industry Development Act. <Amended by Presidential Decree No. 26486, Aug. 11, 2015>
 Article 35 (Time Limit, Procedures, etc. for Report of Information on Defects)
(1) Where a business entity becomes aware of a serious defect in the goods, etc. provided by him/her, he/she shall report the fact of defect to the head of the competent central administrative agency in the form of a document (including electronic documents under subparagraph 1 of Article 2 of the Framework Act on Electronic Documents and Transactions; hereinafter the same shall apply) specifying the following matters within five days from his/her awareness thereof, under Article 47 of the Act: Provided, That if he/she deems that such defect causes or is likely to cause any imminent danger or injury to the lives, health, or property of consumers, he/she shall forthwith report the fact of defect orally: <Amended by Presidential Decree No. 24076, Aug. 31, 2012>
1. Name (including trade name or other title; hereinafter the same shall apply), address, and contact information of the business entity;
2. Names of the goods, etc. and the date of the manufacture or furnishing thereof;
3. Contents of the serious defect and the danger or injury;
4. Time and process that he/she became aware of the serious defect;
5. Personal matters of actually damaged consumers, if any.
(2) Where a business entity makes a report orally under the proviso to paragraph (1) with the exception of subparagraphs thereof, he/she may omit the matters of paragraph (1) 4 and 5 in the report and where he/she made such report orally, he/she shall make a written report, within 24 hours, under the main sentence of paragraph (1) with the exception of subparagraphs thereof.
(3) Where a business entity referred to in Article 47 (3) 1 or 2 of the Act makes a report on the fact of any serious defect in goods, etc. under paragraph (1) before a distributer becomes aware of such defect, the distributer shall not be required to make a report under paragraph (1).
(4) The head of the central administrative agency who received a report under paragraph (1) shall not disclose the fact of report on the defect until whether the defect of the goods, etc. in question exists or not is confirmed.
 Article 36 (Procedures of Voluntary Corrective Measures for Goods, etc.)
Where a business entity intends to remove, destroy, or repair goods, etc., exchange them for other goods, etc., refund their costs, prohibit their manufacture, import, sale or supply, or take other necessary measures (hereinafter referred to as "voluntary corrective measures") pursuant to Article 48 of the Act, he/she shall submit a correction plan including matters specified in the following to the head of the competent central administrative agency and shall, upon completion of the voluntary corrective measures, report the result thereof to the head of the competent central administrative agency:
1. Names of the defective goods, etc. and the date of manufacture or supply thereof;
2. Contents and cause of the defect and the danger or injury;
3. Danger likely to occur due to the defective goods, etc. and matters to be attended;
4. Method and period of the voluntary corrective measures;
5. Method for informing consumers or sellers, etc. of the plan for the voluntary corrective measures.
 Article 37 (Recommendation of Removal, Destruction, etc.)
(1) Where the head of a central administrative agency intends to recommend a business entity to remove, destroy, or repair goods, etc., to exchange them for other goods, etc., to refund their costs, to prohibit their manufacture, import, sale or supply, or to take other necessary measures (hereinafter referred to as "corrective recommendation") pursuant to Article 49 (1) of the Act, he/she may request the Consumer Safety Center under Article 51 (1) of the Act (hereinafter referred to as the "Consumer Safety Center") to submit information on dangers and injuries under Article 52 (1) of the Act (hereinafter referred to as "information on dangers and injuries"), if deemed necessary. In this case, the Consumer Safety Center shall comply with such a request unless there is any special reason.
(2) In making the corrective recommendation, the head of a central administrative agency shall do so in the form of a document specifying the following matters:
1. Name of the business entity that is subject to the corrective recommendation;
2. Names of goods, etc. which are subject to the corrective recommendation, and the date of manufacture or supply thereof;
3. Contents of the defect and danger or injury;
4. Contents of the corrective recommendation;
5. Time limit for notifying the acceptance or refusal of the corrective recommendation;
6. The measure plan in case of refusal of the corrective recommendation.
(3) The business entity that has received the corrective recommendation under paragraph (2) shall notify the head of the competent central administrative agency of the acceptance or refusal of the corrective recommendation within seven days in the form of a document specifying the following matters:
1. Name, address, and contact means of the business entity;
2. Names of goods, etc.;
3. Acceptance or refusal of the corrective recommendation;
4. Measure plan in the case of the acceptance of the corrective recommendation;
5. Reason for refusal in the case of the refusal of the corrective recommendation.
(4) Where the business entity that has received the corrective recommendation under paragraph (2) fails to comply with such recommendation without any justifiable reason, the head of the relevant central administrative agency may make public the following matters in newspapers or broadcasts, etc. in accordance with Article 49 (4) of the Act: Provided, That this shall not apply where the business entity presents objective data on the safety of goods, etc. provided by himself/herself:
1. Name of the business entity;
2. Names of goods, etc. which are subject to the corrective recommendation;
3. Contents of the corrective recommendation, and reasons why the business entity refuses the corrective recommendation;
4. Opinions of the head of the central administrative agency on the reasons why the business entity refuses the corrective recommendation;
5. Other matters relating to the corrective recommendation.
 Article 38 (Order, etc. to Correct Dangerous Goods, etc.)
(1) Where the head of a central administrative agency intends to order a business entity to take any of the following measures (hereinafter referred to as "corrective measures") pursuant to Article 50 (1) of the Act, he/she may request the Consumer Safety Center to submit information on dangers and injuries, if deemed necessary. In this case, the Consumer Safety Center shall comply with such a request unless there is any special reason:
1. To remove, destroy, or repair goods, etc., exchange them for other goods, etc., or refund their costs;
2. To prohibit the manufacture, import, sale or supply of goods, etc.;
3. To upgrade facilities related to goods, etc. or take other necessary measures.
(2) Where the head of the central administrative agency orders a business entity to take any corrective measures pursuant to Article 50 (1) of the Act, he/she shall notify in writing the business entity of the reasons and matters to be fulfilled as liability, with fixing a considerable period necessary for fulfillment.
(3) The business entity who has received the order of correction as referred to in paragraph (2) shall submit to the head of the competent central administrative agency a correction plan including the following matters within seven days and take the corrective measures pursuant thereto. In this case, if it is feared that any imminent and clear danger to the safety of consumers may occur, the head of the competent central administrative agency may shorten the period of time for submitting the correction plan:
1. Names of the defective goods, etc. and the date of manufacture or supply thereof;
2. Contents and cause of the defect and danger;
3. Danger likely to occur due to the defective goods, etc. and matters to be attended;
4. Method and period of implementing the corrective measures;
5. Methods for informing consumers or sellers, etc. of the plan for the corrective measures, which are provided for in the following items:
(a) Where the addresses of consumers are known: Way of registered mail;
(b) Where the addresses of consumers are unknown or it is required to swiftly inform many consumers or sellers, etc. of the plan for the corrective measures: Way of making advertisements in broadcasts or newspapers or of posting notices therefor at large-scale outlets, etc. or the places of selling or providing the goods, etc.
(4) Where the head of the central administrative agency deems that the correction plan submitted pursuant to paragraph (3) is insufficient to prevent any danger or injury which is caused or is likely to be caused to the lives, bodies or property of consumers, he/she may ask the relevant business entity to supplement the correction plan.
(5) Where the business entity that has submitted the correction plan in accordance with paragraph (3) informs consumers of the plan for the correction measures pursuant to subparagraph 5 of the said paragraph, the following matters shall be included therein:
1. Matters referred to in paragraph (3) 1 through 4;
2. Name, address, and contact means of the business entity.
(6) The business entity that has submitted the correction plan in accordance with paragraph (3) shall forthwith implement the corrective measures pursuant thereto and shall, upon completion of the corrective measures, report the result of corrective measures to the head of the competent central administrative agency in a document specifying the following matters:
1. Contents and results of the corrective measures;
2. A different measure plan for goods, etc. for which the corrective measures have not been taken yet;
3. Measures for the prevention of recurrence of danger or injury.
(7) If the business entity fails to remove and destroy the relevant goods, etc. within the period in which the corrective measures are to be taken pursuant to the correction plan, the head of the competent central administrative agency may have any public official under his/her control remove and destroy them. In this case, the goods, etc. owned or possessed by other person than the business entity may be excluded from the removal and destruction.
(8) Where a public official who belongs to the competent central administrative agency removes and destroys goods, etc. under paragraph (7), he/she shall have the relevant business entity participate in it, and where the business entity fails to comply with it, or the whereabouts of the business entity is not known for a considerable period, he/she shall have one or more relevant public officials other than the public official referred to in paragraph (7) participate in it.
(9) The expenses involved in the removal and destruction under paragraph (7) shall be borne by the business entity: Provided, That if the business entity is unable to afford the expenses due to his/her bankruptcy, etc., they may be borne by the central administrative agency which takes charge of the removal and destruction of the relevant goods, etc.
 Article 39 (Designation, Operation, etc. of Organs Submitting Information on Dangers and Injuries)
(1) The Fair Trade Commission may designate and operate the following entities as organs submitting information on danger and injuries under Article 52 (4) of the Act: <Amended by Presidential Decree No. 20683, Feb. 29, 2008; Presidential Decree No. 26486, Aug. 11, 2015>
1. Administrative agencies, such as police stations, firefighting stations, public health centers, capable of collecting information on dangers and injuries;
2. Consumer organizations registered under Article 29 of the Act;
3. Hospitals and general hospitals prescribed in Article 3 (2) 3 (a) and (e) of the Medical Service Act;
4. Elementary, middle, and high schools referred to in Article 2 of the Elementary and Secondary Education Act in which health rooms are operated;
5. Other institutions or organizations capable of collecting information on dangers and injuries.
(2) Where an entity designated as organ submitting information on dangers and injuries under paragraph (1) acquires information on dangers and injuries in the course of performing its services, it shall submit to the Consumer Safety Center a document stating the following:
1. Name of the organ submitting information on dangers and injuries;
2. Date the dangers and injuries occurred;
3. Personal information of the damaged consumers;
4. Details of the dangers and injuries, and the injured parts;
5. Details of occurrence of the dangers and injuries;
6. Names of goods, etc. related to the dangers and injuries, and the name and contact means of the relevant business entity;
7. Places where the dangers and injuries occurred;
8. Other reference materials, including photographs and goods, necessary to analyze and evaluate information on dangers and injuries.
(3) Where the Consumer Safety Center deems necessary to supplement information on dangers and injuries submitted under paragraph (2), it may request the relevant organ submitting information on dangers and injuries to supplement such information.
(4) Where an organ submitting information on dangers and injuries seeks to alter the information on dangers and injuries submitted by itself, it shall submit to the Consumer Safety Center the details of and reasons for such alteration.
(5) The Consumer Safety Center shall quarterly report information on dangers and injuries provided by organs submitting information on dangers and injuries to the head of the central administrative agency in charge of the relevant goods, etc.: Provided, That if deemed necessary to take any urgent measures, it shall forthwith make such a report.
(6) Except as otherwise expressly provided for in this Decree, detailed matters necessary for designating and operating organs submitting information on dangers and injuries, providing information on dangers and injuries, etc., shall be determined and published by the Fair Trade Commission. <Amended by Presidential Decree No. 20683, Feb. 29, 2008>
 Article 40 (Management of Collected Information on Dangers and Injuries)
The Consumer Safety Center shall classify information on dangers and injuries provided by organs submitting information on dangers and injuries by each type and keep the classified information at least for three years.
 Article 41 (Provision of Expenses)
The Consumer Safety Center may assist expenses to the organs submitting information on dangers and injuries within the limits of the Korea Consumer Agency's budget.
 Article 42 (Evaluation for Issue, etc. of Consumer Safety Warning)
(1) Where the president of the Korea Consumer Agency intends to issue a consumer safety warning referred to in Article 52 (2) 1 of the Act or publish the matters relating to the safety of goods, etc. provided for in subparagraph 2 of the said paragraph, he/she may have the Director of the Consumer Safety Center evaluate the frequency of occurrence of dangers and injuries caused by the relevant goods, etc., the degree of dangers and injuries to consumers, and other evaluation items determined by the president of the Korea Consumer Agency.
(2) In order to efficiently conduct the evaluation pursuant to paragraph (1), a Committee on Evaluation of Information on Dangers and Injuries shall be established in the Consumer Safety Center.
(3) Where the Director of the Consumer Safety Center conducts the evaluation pursuant to paragraph (1), he/she shall do so subject to the deliberation of the Committee on Evaluation of Information on Dangers and Injuries under paragraph (2).
(4) Necessary matters regarding the organization and operation of the Committee on Evaluation of Information on Dangers and Injuries under paragraph (2) shall be determined by the president of the Korea Consumer Agency with the approval of the Fair Trade Commission.
CHAPTER VII SETTLEMENT OF CONSUMER DISPUTES
 Article 43 (Claim, etc. for Remedy for Damages)
(1) An application for a remedy for damage, or the entrustment of settlement thereof, as prescribed in Article 55 (1) through (3) of the Act shall be made in writing: Provided, That, in case where there is any urgent or inevitable cause, it may be made orally or by telephone, etc.
(2) The Korea Consumer Agency shall, upon receipt of the application for a remedy for damage or the entrustment of settlement thereof as referred to in Article 55 (1) through (3) of the Act, without delay notify in writing the parties to the relevant damage remedy application case and the person entrusting the settlement thereof.
 Article 44 (Extension of Settlement Period)
For the purpose of the proviso to Article 58 of the Act, "cases prescribed by Presidential Decree" means the following:
1. Cases regarding medical treatment;
2. Cases regarding insurance;
3. Cases regarding agriculture and fishery;
4. Other cases which require the test, inspection or investigation to find the causes of damage.
 Article 45 (Meetings of Mediation Commission)
(1) The chairperson (hereinafter referred to as the "chairperson of the Mediation Commission") of the Consumer Dispute Mediation Commission (hereinafter referred to as the "Mediation Commission") under Article 60 (1) of the Act shall convene meetings of the Mediation Commission.
(2) When the chairperson of the Mediation Commission intends to convene a meeting, he/she shall determine the date and time, venue, and matters to be discussed and inform in writing each member by not later than three days before the meeting is held, unless any inevitable reason exists.
[This Article Wholly Amended by Presidential Decree No. 23072, Aug. 11, 2011]
 Article 45-2 (Matters in Charge of Meetings for Dispute Mediation)
(1) “The amount prescribed by Presidential Decree” in Article 63-2 (1) 1 of the Act means the amount of two million won for recommendation to reach an agreement under Articles 28 (1) 5 and 57 of the Act.
(2) Where the terms recommended to reach an agreement under Articles 28 (1) 5 and 57 of the Act is to exchange goods, the amount equivalent to the relevant goods is deemed the amount for recommendation to reach an agreement under paragraph (1), whereas if the terms recommended is to repair goods, the amount equivalent to the cost for repairing goods is deemed the amount for recommendation.
[This Article Newly Inserted by Presidential Decree No. 23072, Aug. 11, 2011]
 Article 46 (Separation or Combination of Dispute Mediation Procedures)
(1) Where it is deemed necessary to efficiently conduct the mediation of a dispute applied for pursuant to Article 58 or 65 (1) of the Act, the Mediation Commission may separate or combine the procedures for the mediation of dispute.
(2) Where the procedures for the mediation of dispute are separated or combined pursuant to paragraph (1), the Mediation Commission shall without delay inform in writing the mediation applicant and parties to the dispute.
 Article 47 (Composition of Members)
In proposing the non-standing members of the Mediation Commission under Article 61 (2) of the Act, the president of the Korea Consumer Agency shall include equally two or more persons from among those recommended by each of the nationwide consumer organizations and trade associations.
 Article 48 (Secretariat of Mediation Commission)
(1) In order to manage the fact-finding on the dispute mediation cases of the Mediation Commission and other affairs, etc., the Mediation Commission shall have a secretariat. <Amended by Presidential Decree No. 23072, Aug. 11, 2011>
(2) The secretariat has a secretary general, who shall be appointed by the president of the Korea Consumer Agency from among the employees of the Korea Consumer Agency. <Amended by Presidential Decree No. 23072, Aug. 11, 2011>
 Article 49 (Request for Test, Inspection or Investigation)
(1) The Mediation Commission may, if necessary for the mediation of a dispute, request any test, inspection or investigation from the president of the Korea Consumer Agency.
(2) The president of the Korea Consumer Agency shall, upon receiving the request as referred to in paragraph (1), conduct without delay the test, inspection or investigation and notify the Mediation Commission of the result thereof.
 Article 50 (Composition of Expert Committees)
(1) The expert committees as prescribed in Article 61 (6) of the Act (hereinafter referred to as the "expert committees") shall be composed of ten or less members in each field.
(2) The members of the expert committees shall be commissioned by the chairperson of the Mediation Commission from among those of rich learning and experience in the relevant fields.
 Article 51 (Convocation of Expert Committees)
(1) The meetings of the expert committees shall be convened by the chairperson of the Mediation Commission.
(2) If the chairperson of the Mediation Commission desires to convene a meeting of the expert committee, he/she shall determine the date and time, place, and matters to be discussed and notify in writing the expert members not later than three days before the meeting is held, unless there is any inevitable reason.
 Article 52 (Operational Regulations of Mediation Commission, etc.)
Matters other than those as prescribed by this Decree, which are necessary for the operation and mediation procedure of the Mediation Commission and the composition and operation of the expert committees, shall be determined by the chairperson of the Mediation Commission subject to the resolution of the Mediation Commission.
 Article 53 (Request for Presentation of Data, etc.)
The Mediation Commission may, upon receipt of an application for the mediation of a dispute pursuant to Article 58 or 65 (1) of the Act, request the applicant or parties to the dispute to present relevant data, such as evidencing documents, etc., if deemed necessary for the mediation of the dispute.
 Article 54 (Recommendation of Agreement by Chairperson of Mediation Commission)
The chairperson of the Mediation Commission may, upon receipt of an application for the mediation of a dispute pursuant to Article 58 or 65 (1) of the Act, recommend the parties to the dispute to agree on the method of compensation, with fixing a period not exceeding ten days, for the purpose of an effective mediation of the dispute.
 Article 55 (Expression, etc. of Intention on Acceptance or Refusal)
(1) The expression of the intention to accept or refuse the contents of the dispute mediation under the former part of Article 67 (2) of the Act shall be made in writing.
(2) In case where the parties accept or are considered to have accepted the contents of the dispute mediation pursuant to Article 67 (2) of the Act, the Mediation Commission shall prepare the mediation protocol and keep the original, and the exemplified copies shall be served on the parties to dispute.
 Article 56 (Objects of Application for Collective Dispute Mediation)
For the purpose of Article 68 (1) of the Act, "cases prescribed by Presidential Decree" means any cases which meet all requirements of the following:
1. That the number of consumers, excluding those provided for in the following items, who suffered the same or similar type of damages due to goods, etc., shall not be less than fifty:
(a) Consumers who have reached an agreement with business entities on the settlement of disputes or compensation for damages through the autonomous dispute mediation referred to in the main sentence of Article 31 (1) of the Act, recommendation made by the president of the Korea Consumer Agency provided for in Article 57 of the Act, or any other ways;
(b) Consumers who are proceeding with dispute mediation at the dispute mediation organizations referred to in subparagraphs of Article 25;
(c) Consumers who have filed lawsuits in a court with respect to damages caused by the relevant goods, etc.;
2. That major issues in the cases shall be factually or legally common.
 Article 57 (Application, etc. for Collective Dispute Mediation)
(1) The request or application for collective mediation of disputes under Article 68 (1) of the Act (hereinafter referred to as "collective dispute mediation") shall be made in writing.
(2) With respect to the separation or combination of the procedures for collective dispute mediation, Article 46 shall be applicable mutatis mutandis.
 Article 58 (Commencement of Procedures for Collective Dispute Mediation)
(1) For the purpose of the latter part of Article 68 (2) of the Act, "period determined by Presidential Decree" means fourteen or more days.
(2) The public announcement on commencement of the procedures for collective dispute mediation under the latter part of Article 68 (2) of the Act shall be made in such a way as being carried in the Korea Consumer Agency's home page on the Internet and a daily newspaper with nationwide circulation.
 Article 59 (Application for Intervention in Procedures for Collective Dispute Mediation)
(1) When any consumer or business entity other than the parties to the collective dispute mediation intends to be additionally included in the parties to the collective dispute mediation pursuant to Article 68 (3) of the Act, he/she shall file a written application for intervention within the period of public announcement provided for in Article 58 (1).
(2) The Mediation Commission shall, upon receipt of an application for party intervention in the collective dispute mediation pursuant to paragraph (1), notify in writing the acceptance or refusal of such intervention within ten days from the date when the period of application for intervention under paragraph (1) expires.
 Article 60 (Compensation Plan for Persons Other Than Parties)
The business entity that is recommended to submit a compensation plan pursuant to Article 68 (5) of the Act shall notify the Mediation Commission of the acceptance or refusal of the recommendation within fifteen days from the date when such recommendation is made.
 Article 61 (Proceeding with Procedures for Collective Dispute Mediation)
When part of consumers who are the parties to collective dispute mediation come to fall under subparagraph 1 (a) and (b) of Article 56 after the procedures for collective dispute mediation commenced with respect to the case which meets all requirements provided for in subparagraphs of the said Article, the Mediation Commission shall not suspend the procedures and shall exclude the consumers falling under subparagraph 1 (a) and (b) of the said Article from the procedures.
 Article 62 (Operational Regulations on Collective Dispute Mediation)
Matters other than those as prescribed by this Decree, which are necessary for the collective dispute mediation, shall be determined by the chairperson of the Mediation Commission subject to the resolution of the Mediation Commission.
 Article 63 (Scope of Economic Organizations Eligible to Institute Class Action)
For the purpose of subparagraph 2 of Article 70 of the Act, "organization prescribed by Presidential Decree" means any nationwide economic organization falling under any one of the following: <Amended by Presidential Decree No. 20683, Feb. 29, 2008>
1. The incorporated association established pursuant to the Civil Act, whose members are composed of business entities, etc. and which carries out the business relating to the rationalization of corporate management or the development of sound corporate culture in accordance with its articles of association, as determined and published by the Fair Trade Commission;
2. The incorporated association established pursuant to the Civil Act, whose members are composed of business entities, etc. and which carries out the business of promoting foreign trade in accordance with its articles of association, as determined and published by the Fair Trade Commission.
CHAPTER VIII PROCEDURE OF INVESTIGATION, ETC.
 Article 64 (Inspection, Presentation of Materials, etc.)
(1) When the head of a central administrative agency has any public official under his/her control conduct any inspection under Article 77 (1) and (2) of the Act, he/she shall in advance make a written notification of the date and time, objects, and purposes of the inspection, the personal matters of the inspection official, etc.: Provided, That in case where there is any urgent cause, he/she shall not be required to notify the date and time, objects, and purposes of the inspection, the personal matters of the inspection official, etc.
(2) When the head of a central administrative agency orders a business entity to make a report on his/her business or to submit the relevant goods, documents, etc. under Article 77 (1) of the Act, he/she shall in advance give a written notice of the date and time, methods, contents, etc. of such report or submission. In this case, if there is any urgent cause, the notice may be given orally.
(3) For the purpose of Article 77 (2) of the Act, "ground prescribed by Presidential Decree" means cases falling under any one of the following:
1. Where the confirmation of fact is required to make the recommendation of correction pursuant to Article 49 (1) of the Act;
2. Where the confirmation of fact is required to order any corrective measures pursuant to Article 50 (1) of the Act;
3. Where the confirmation of fact is required in relation to information on dangers and injuries reported pursuant to Article 39 (5).
 Article 65 (Consumer Organization's Request, etc. for Provision of Data and Information)
(1) Consumer organizations, which are permitted to ask business entities or trade associations for provision of data and information under the provisions of Article 78 (1) of the Act, shall be consumer organizations registered in the Fair Trade Commission or local governments under the provisions of Article 29 of the Act.
(2) Consumer organizations referred to in paragraph (1), when they ask business entities or trade associations to provide data and information pursuant to the provisions of Article 78 (1) of the Act, shall submit documents detailing reasons for requesting the data and information, purposes of using them, contents of the requested data and information, plans for using them, etc. to the Consumer Information Request Council (hereinafter referred to as the "Council") established under Article 79 (1) of the Act.
(3) The data and information, which consumer organizations are permitted to ask business entities or trade associations to provide under the provisions of Article 78 (1) of the Act, shall be the data and information falling under any of the following, which shall not contain the trade secrets of business entities:
1. Data and information necessary to test, inspect, investigate and analyze as prescribed in Article 28 (1) 2 of the Act;
2. Plans to deal with goods, etc. judged seriously defective or flawed by testing and inspection institutions under the provisions of each subparagraph of Article 22 (2), and the results of implementing such plans.
(4) The Council, when it intends to consult and coordinate as prescribed in Article 78 (3) of the Act, shall give the relevant business entities or trade associations opportunities to state their opinions.
 Article 66 (Matters Subject to Council's Consultation and Coordination)
"Other matters determined by Presidential Decree" in Article 79 (1) 2 of the Act means those which fall under each of the following:
1. Whether or not to provide data and information under the provisions of Article 78 (1) of the Act;
2. The time limit within which business entities or trade associations have to provide data and information requested.
 Article 67 (Composition and Operation of Council)
(1) The Council shall consist of not more than seven members including one chairperson.
(2) The chairperson of the Council shall be commissioned by the Chairperson of the Fair Trade Commission from among standing directors of the Korea Consumer Agency on the recommendation of the president of the Korea Consumer Agency.
(3) Members other than the chairperson of the Council shall be commissioned by the Chairperson of the Fair Trade Commission on the recommendation of the president of the Korea Consumer Agency. The president of the Korea Consumer Agency shall recommend two members from among those recommended by consumer organizations and two other members from among those recommended by trade associations.
(4) When the chairperson of the Council is unable to perform his/her duties for unavoidable reasons, a member designated in advance by the Council shall perform the duties for the chairperson.
(5) The terms of office for members other than the chairperson of the Council shall be three years, but they may be reappointed.
(6) The Council shall have one executive secretary with the assignment of dealing with administrative affairs on orders of its chairperson, and he/she shall be appointed by the president of the Korea Consumer Agency from among employees of the Korea Consumer Agency.
(7) Other necessary matters than those prescribed by this Decree to organize and operate the Council shall be prescribed by its chairperson after a resolution of the Council.
CHAPTER IX SUPPLEMENTARY PROVISIONS
 Article 68 (Delegation of Authority)
(1) Heads of central administrative agencies shall delegate their authority on the following matters to the Mayors/Do Governors under the provisions of Article 83 (1) of the Act:
1. Tests, inspections or investigations under Article 8 (2) of the Act;
2. Acceptance of a report on the contents of defects under Article 47 (1) of the Act, and a request for test and inspection under paragraph (2) of the same Article and measures following such test and inspection;
3. Recommendation and receipt of notification under Article 49 (1) and (2) of the Act and publication under paragraph (4) of the same Article;
4. Orders and measures under Article 50 (1) and (2) of the Act;
5. Orders related to inspections and reports or the submission of related goods, documents, etc. under Article 77 (1) and (2) of the Act;
6. Orders for measures and publication under Article 80 (1) and (2) of the Act;
7. Hearings under Article 82 of the Act (limited to the cases where it is intended to issue orders, etc. under Article 50 or 80 of the Act);
8. Imposition and collection of administrative fines under Article 86 (2) of the Act;
9. Acceptance of a correction plan and a report on the result of voluntary corrective measures under Article 36;
10. Acceptance of a correction plan and a report on the result of corrective measures, and other powers related to orders for correction under Article 38.
(2) The Mayors/Do Governors who have been delegated the authority under the provisions of paragraph (1) shall submit reports on what they have done with the delegated authority every year to the heads of the relevant central administrative agencies.
(3) The Mayors/Do Governors who have been delegated the authority under the provisions of paragraph (1) shall without delay report to the heads of the relevant central administrative agencies the result of conducting the business in the following cases:
1. Where they receive a report on the contents of defects from business entities in connection with the business referred to in paragraph (1) 2;
2. Where they take measures to remove and destroy goods, etc. or to prohibit the provision of goods, etc. in connection with the business referred to in paragraph (1) 4;
3. Where they receive a correction plan or a report on the result of measures taken from business entities in connection with the business referred to in paragraph (1) 9 and 10.
CHAPTER X IMPOSITION AND COLLECTION OF ADMINISTRATIVE FINES
 Article 69 (Criteria for Imposition of Administrative Fines)
The criteria for imposition of administrative fines under Article 86 (1) of the Act shall be as specified in attached Table 2.
[This Article Wholly Amended by Presidential Decree No. 227743, Mar. 29, 2011]
ADDENDA
Article 1 (Enforcement Date)
This Decree shall enter into force on March 28, 2007: Provided, That the amended provisions of Article 63 shall take effect on January 1, 2008.
Article 2 (Applicability to Publication of Quality, Performance, Ingredients, etc.)
The amended provisions of Article 22 (3) shall apply with respect to the publication of the results of test and inspection which are conducted on or after the enforcement date of this Decree.
Article 3 (Applicability to concerning Postal Insurance Disputes)
The amended provisions of subparagraph 9 of Article 25 shall apply with respect to an application for dispute mediation which is filed with the Postal Insurance Dispute Mediation Committee on or after the enforcement date of this Decree.
Article 4 (Applicability to Management of Information on Dangers and Injuries)
The amended provisions of Article 40 shall apply with respect to the information on dangers and injuries which is submitted on or after the enforcement date of this Decree.
Article 5 (Transitional Measures concerning Consumer Damage Compensation Criteria by Item)
The consumer damage compensation criteria by item publicly announced pursuant to the previous provisions of Article 11 at the time of the entry into force of this Decree shall be deemed the criteria for the settlement of consumer disputes by items published in accordance with the amended provisions of Article 8 (3).
Article 6 (Transitional Measures concerning Appointment, etc. of Chairperson and Members of Council)
(1) The chairperson of the Council commissioned pursuant to the previous provisions of Article 46 (2) at the time of the entry into force of this Decree shall be deemed to be commissioned in accordance with the amended provisions of Article 67 (2).
(2) The members of the Council commissioned pursuant to the previous provisions of Article 46 (3) at the time of the entry into force of this Decree shall be deemed to be commissioned in accordance with the amended provisions of Article 67 (3), and their terms of office shall be reckoned from the date when they are commissioned pursuant to the previous provisions.
Article 7 Omitted.
Article 8 (Relationship to Other Statutes)
Where other statutes cite the Enforcement Decree of the previous Consumer Protection Act or the provisions thereof at the time of the entry into force of this Decree, if this Decree includes the provisions corresponding to them, this Decree or the corresponding provisions of this Decree shall be considered to be cited in lieu of the previous provisions.
ADDENDA <Presidential Decree No. 19988, Apr. 4, 2007>
(1) (Enforcement Date) This Decree shall enter into force on April 5, 2007.
(2) Omitted.
ADDENDA <Presidential Decree No. 20351, Oct. 31, 2007>
Article 1 (Enforcement Date)
This Decree shall enter into force on the date of its promulgation.
Articles 2 through 9 Omitted.
ADDENDA <Presidential Decree No. 20587, Jan. 31, 2008>
Article 1 (Enforcement Date)
This Decree shall enter into force on February 4, 2008.
Articles 2 and 3 Omitted.
ADDENDA <Presidential Decree No. 20683, Feb. 29, 2008>
Article 1 (Enforcement Date)
This Decree shall enter into force on the date of its promulgation.
Articles 2 through 4 Omitted.
ADDENDA <Presidential Decree No. 21634, Jul. 22, 2009>
Article 1 (Enforcement Date)
This Decree shall enter into force on July 23, 2009. (Proviso Omitted.)
Articles 2 through 4 Omitted.
ADDENDA <Presidential Decree No. 22075, Mar. 15, 2010>
Article 1 (Enforcement Date)
This Decree shall enter into force on March 19, 2010. (Proviso Omitted.)
Articles 2 Omitted.
ADDENDA <Presidential Decree No. 22743, Mar. 29, 2011>
Article 1 (Enforcement Date)
This Decree shall enter into force on the date of its promulgation.
Article 2 (Transitional Measures concerning Administrative Fines)
(1) When the criteria for imposition of administrative fines is applied to an offense committed before this Decree enters into force, notwithstanding the amended provisions of attached Table 2, the previous provisions shall apply.
(2) The disposition for imposition of administrative fines due to an offense committed before this Decree enters into force shall not be included in the calculation of frequency of offenses in accordance with the amended provisions of attached Table 2.
ADDENDUM <Presidential Decree No. 23072, Aug. 11, 2011>
This Decree shall enter into force on August 20, 2011.
ADDENDA <Presidential Decree No. 23169, Sep. 29, 2011>
Article 1 (Enforcement Date)
This Decree shall enter into force on September 30, 2011. (Proviso Omitted.)
Articles 2 through 8 Omitted.
ADDENDA <Presidential Decree No. 24076, Aug. 31, 2012>
Article 1 (Enforcement Date)
This Decree shall enter into force on September 2, 2012. (Proviso Omitted.)
Articles 2 through 4 Omitted.
ADDENDA <Presidential Decree No. 24436, Mar. 23, 2013>
Article 1 (Enforcement Date)
This Decree shall enter into force on the date of its promulgation.
Articles 2 and 3 Omitted.
ADDENDA <Presidential Decree No. 25751, Nov. 19, 2014>
Article 1 (Enforcement Date)
This Decree shall enter into force on the date of its promulgation. (Proviso Omitted.)
Articles 2 through 5 Omitted.
ADDENDA <Presidential Decree No. 26486, Aug. 11, 2015>
Article 1 (Enforcement Date)
This Decree shall enter into force on the date of its promulgation: Provided, That the amended provisions of Article 14 (1) shall enter into force on November 23, 2015.
Article 2 (Applicability to Registration of Consumer Organizations)
The amended provisions of Article 23 (3) through (5) shall begin to apply to the first consumer organization that files an application for registration after this Decree enters into force.
Article 3 (Applicability to Reporting on Details of Serious Defects)
The amended provisions of Article 34 (3) shall begin to apply from the first time of becoming aware of the fact that there is a serious defect after this Decree enters into force.
Article 4 (Transitional Measures concerning Standards for Settling General Consumer Disputes)
Notwithstanding the amended provisions of subparagraph 1 (b) of attached Table 1, the former provisions shall apply where, in cases of requesting a business entity for repair before this Decree enters into force, the refunded amount calculated by adding a certain amount to the amount remaining after depreciation by a flat rate is less than the amount refunded pursuant to the former provisions.
ADDENDA <Presidential Decree No. 28211, Jul. 26, 2017>
Article 1 (Enforcement Date)
This Decree shall enter into force on the date of its promulgation: Provided, That among the Presidential Decrees amended under Article 8 of the Addenda, amendments to a Presidential Decree, which was promulgated before this Decree enters into force but the date on which it enters into force has yet to arrive, shall enter into force on the enforcement date of the relevant Presidential Decree.
Articles 2 through 8 Omitted.