No financial product distributor or advisor shall commit any of the following acts in soliciting the conclusion of a contract (including cases where a financial product advisor provides advisory service; hereafter the same shall apply in this Article): Provided, That the acts specified by Presidential Decree as unlikely to undermine the protection of financial consumers and the robust trading system shall be excluded:
| 1. | Providing conclusive judgment on any uncertain matter or giving any misleading information; |
| 2. | Misrepresenting the description of a financial product; |
| 3. | Knowingly omitting to inform a financial consumer of any matter seriously affecting the value of a financial product; |
| 4. | Representing that the financial product concerned is better or more advantageous than other financial products with regard to part of the description of the financial product, without specifying compared products and criteria or with no objective ground; |
| 5. | In cases of an indemnity product, any of the following acts: |
| (a) | Hindering a financial consumer (including interested persons specified by Presidential Decree; hereafter the same shall apply in this subparagraph) from notifying a financial product direct seller of any important matter concerning a contract for an indemnity product or soliciting a financial consumer to refrain from information such important matter; |
| (b) | Soliciting a financial consumer to provide a financial product direct seller with inadequate information about any important matter concerning a contract for an indemnity product; |
| 6. | In cases of an investment product, any of the following acts: |
| (a) | Using a method for real-time conversation, such as a visit in person or telephone, without receiving any request from a financial consumer to solicit the conclusion of a contract; |
| (b) | Continuing to solicit the conclusion of a contract even after the financial consumer solicited to conclude such contract has already expressed his her refusal to the solicitation; |
| 7. | Other acts specified by Presidential Decree as likely to undermine the protection of financial consumers or the robust trading system. |
[Enforcement Date: Sep. 25, 2021] Provisions relevant to financial product advisors in Article 21