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| Article 38 (Demand for Access to and Correction of Credit Information) |
| (1) | A credit data subject may request a credit information company, etc. to provide him/her with such information regarding the credit data subject himself/herself as prescribed by Presidential Decree, which is retained by the credit information company, etc., or allow him/her to access the information by presenting a certificate identifying them or having their identity checked in ways prescribed by Presidential Decree, including telephone, the website, etc. <Amended on Feb. 4, 2020> |
| (2) | A credit data subject who accesses his/her own credit information may request correction thereof if the credit information is incorrect, as determined and publicly notified by the Financial Services Commission. <Added on Feb. 4, 2020> |
| (3) | Upon receiving a request for correction under paragraph (2), a credit information company, etc. shall, if it deems that there are good cause for such request, without delay cease the provision or use of the relevant credit information and shall erase or delete incorrect or unverifiable information after conducting a fact-finding investigation. <Amended on Feb. 4, 2020> |
| (4) | A credit information company, etc. which corrects or erases credit information under paragraph (3), shall notify any person who has obtained such information within the last six months and any person who the credit data subject requests to be advised of the details of the erased or corrected credit information. <Amended on Feb. 4, 2020> |
| (5) | A credit information company, etc. shall inform the relevant credit data subject of the results of processing under paragraphs (3) and (4) within seven days; and if the credit data subject is dissatisfied with the processing results, he/she may file a request for correction with the Financial Services Commission, as prescribed by Presidential Decree: |
| (6) | Upon the receipt of a request for correction under paragraph (5), the Financial Services Commission shall have the Governor of the Financial Supervisory Services established under Article 24 of the Act on the Establishment of Financial Services Commission (hereinafter referred to as the "Governor of the Financial Supervisory Service") conduct a fact-finding investigation and, according to its findings, may order the credit information company, etc. to make a correction or take other necessary measures: |
| (7) | A person who examines factuality under paragraph (5) shall carry identification verifying his/her authority and present it to relevant persons. <Amended on Feb. 4, 2020> |
| (8) | Where a credit information company, etc. has implemented corrective measures in accordance with a corrective order by the Financial Services Commission or the Protection Commission under paragraph (6), it shall report the results to the Financial Services Commission or the Protection Commission. <Amended on Feb. 4, 2020> |