No. 33960
Promulgation Date 2023-12-12
Korea Fair Trade Commission
ALL
CHAPTER I GENERAL PROVISIONS
Article 1 (Purpose)
Article 2 (Scope of Consumers)
CHAPTER II RESPONSIBILITIES OF THE STATE AND LOCAL GOVERNMENTS
Article 3 (Enactment of Municipal Ordinances)
Article 4 (Assistance to Systematic Activities of Consumers)
Article 5 (Assistance to Local Administrative Organizations)
Article 6 (Methods of Consumer Education)
Article 7 (Establishment of Consumer Damage Remedy Organs)
Article 8 (Criteria for Settlement of Consumer Disputes)
Article 9 (Application of Criteria for Settlement of Consumer Disputes)
Article 9-2 (Outsourcing of Operation of Integrated Consumer Support System)
Article 10 (Request for Test or Inspection)
Article 11 (Institutions to Which Survey and Research can be Entrusted)
Article 11-2 (Certification of Consumer-Oriented Management)
Article 11-3 (Use of Certification Mark)
Article 11-4 (Reward or Support)
Article 11-5 (Expenses for Conducting Examination for Certification)
Article 11-6 (Designation of Institutions to Certify Customer-Oriented Management)
Article 11-7 (Revocation of Customer-Oriented Management Certification)
CHAPTER III SYSTEM TO PROMOTE CONSUMER POLICY
SECTION 1 Establishment of Consumer Policy
Article 12 (Establishment and Alteration of Basic Plan)
Article 13 (Establishment of Implementation Plan and Appraisal of Accomplished Results)
SECTION 2 Consumer Policy Committee
Article 14 (Organization of Policy Committee)
Article 15 (Duties of Chairperson)
Article 16 (Meetings of Policy Committee)
Article 17 (Organization and Operation of Working Committee)
Article 18 (Organization and Operation of Expert Committee)
Article 18-2 (Scope of Hazards)
Article 18-3 (Composition and Operation of Emergency Meeting)
Article 19 (Operational Regulations of Policy Committee)
Article 20 (Establishment of Local Consumer Policy Committee)
SECTION 3 International Cooperation
Article 21 (International Cooperation)
CHAPTER IV CONSUMER ORGANIZATIONS
Article 22 (Designation of Testing and Inspection Institutions)
Article 23 (Registration of Consumer Organizations)
Article 24 (Autonomous Dispute Mediation)
Article 25 (Dispute Mediation Organizations under other Acts)
Article 25-2 (Scope of Subsidy)
CHAPTER V KOREA CONSUMER AGENCY
Article 26 (Application for Approval on Establishment of Branch Office)
Article 27 (Establishment of Committee)
Article 28 (Objects Excluded from Settlement of Complaints and Remedy for Damage by Korea Consumer Agency)
Article 29 (Entrustment with Test and Inspection)
Article 30 (Standing Directors)
Article 31 (Submission of Operational Plan)
Article 32 (Report on Settlement of Accounts)
Article 33 (Fiction as Public Officials in Application of Penalty Provisions)
CHAPTER VI CONSUMER SAFETY
Article 34 (Scope of Serious Defects)
Article 35 (Time Limit and Procedures for Report of Information on Defects)
Article 36 (Procedures of Voluntary Corrective Measures for Goods)
Article 37 (Recommendation of Removal or Destruction)
Article 38 (Order to Correct Dangerous Goods)
Article 39 (Designation and Operation of Organs Submitting Information on Dangers and Injuries)
Article 40 (Management of Collected Information on Dangers and Injuries)
Article 41 (Provision of Expenses)
Article 42 (Evaluation for Issuance of Consumer Safety Warning)
CHAPTER VII SETTLEMENT OF CONSUMER DISPUTES
Article 43 (Claim for Remedy for Damages)
Article 44 (Extension of Settlement Period)
Article 45 (Meetings of Mediation Commission)
Article 45-2 (Matters in Charge of Meetings for Dispute Mediation)
Article 46 (Separation or Combination of Dispute Mediation Procedures)
Article 47 (Composition of Members)
Article 48 (Secretariat of Mediation Commission)
Article 49 (Request for Test, Inspection or Investigation)
Article 50 (Composition of Expert Committees)
Article 51 (Convocation of Expert Committees)
Article 52 (Operational Regulations of Mediation Commission)
Article 53 (Request for Presentation of Data)
Article 54 (Recommendation of Agreement by Chairperson of Mediation Commission)
Article 55 (Expression of Intention on Acceptance or Refusal)
Article 56 (Objects of Application for Collective Dispute Mediation)
Article 57 (Application for Collective Dispute Mediation)
Article 58 (Commencement of Procedures for Collective Dispute Mediation)
Article 59 (Application for Intervention in Procedures for Collective Dispute Mediation)
Article 60 (Compensation Plan for Persons Other Than Parties)
Article 61 (Proceeding with Procedures for Collective Dispute Mediation)
Article 62 (Operational Regulations on Collective Dispute Mediation)
Article 63 (Scope of Economic Organizations Eligible to Institute Class Action)
CHAPTER VIII PROCEDURE OF INVESTIGATION
Article 64 (Inspections, Collection of Samples, and Submission of Materials)
Article 65 (Consumer Organization's Request for Provision of Data and Information)
Article 66 (Matters Subject to Council's Consultation and Coordination)
Article 67 (Composition and Operation of Council)
CHAPTER IX SUPPLEMENTARY PROVISIONS
Article 68 (Delegation of Authority)
CHAPTER X IMPOSITION AND COLLECTION OF ADMINISTRATIVE FINES
Article 69 (Criteria for Imposition of Administrative Fines)
ADDENDA <Act No. 19958, Mar. 27, 2007>
ADDENDA <Presidential Decree No. 19988, Apr. 4, 2007>
ADDENDA <Presidential Decree No. 20351, Oct. 31, 2007>
ADDENDA <Presidential Decree No. 20587, Jan. 31, 2008>
ADDENDA <Presidential Decree No. 20683, Feb. 29, 2008>
ADDENDA <Presidential Decree No. 21634, Jul. 22, 2009>
ADDENDA <Presidential Decree No. 22075, Mar. 15, 2010>
ADDENDA <Presidential Decree No. 22743, Mar. 29, 2011>
ADDENDUM <Presidential Decree No. 23072, Aug. 11, 2011>
ADDENDA <Presidential Decree No. 23169, Sep. 29, 2011>
ADDENDA <Presidential Decree No. 24076, Aug. 31, 2012>
ADDENDA <Presidential Decree No. 24436, Mar. 23, 2013>
ADDENDA <Presidential Decree No. 25751, Nov. 19, 2014>
ADDENDA <Presidential Decree No. 26486, Aug. 11, 2015>
ADDENDA <Presidential Decree No. 28211, Jul. 26, 2017>
ADDENDUM <Presidential Decree No. 28847, Apr. 30, 2018>
ADDENDUM <Presidential Decree No. 29098, Aug. 14, 2018>
ADDENDUM <Presidential Decree No. 29927, Jun. 25, 2019>
ADDENDA <Presidential Decree No. 30106, Oct. 8, 2019>
ADDENDUM <Presidential Decree No. 31380, Jan. 5, 2021>
ADDENDA <Presidential Decree No. 31553, Mar. 23, 2021>
ADDENDA <Presidential Decree No. 32274, Dec. 28, 2021>
ADDENDUM <Presidential Decree No. 33141, Dec. 27, 2022>
ADDENDA <Presidential Decree No. 33702, Sep. 12, 2023>