No. 34258
Promulgation Date 2024-02-27
Korea Fair Trade Commission
ALL
Article 1 (Purpose)
Article 2 (Scope of Consumers)
Article 3 (Scope of Financial Products Excluded from Application of the Act)
Article 4 (Acknowledgement of Validity of Electronic Documents Sent to Address Not Agreed upon)
Article 5 (Procedures to Notify Validity of Digital Signature)
Article 5-2 (Exceptional Application of Statutes Related to Protection of Personal Information)
Article 6 (Transaction Records to Be Preserved by Business Operators)
Article 7 (Electronic Payment)
Article 8 (Electronic Settlement Business Operators)
Article 9 (Procedures for Confirming Notices on Electronic Payment)
Article 10 (Resolution of Disputes over Electronic Payment)
Article 11 (Cooperation by Delivery Business Operators in Resolution of Disputes)
Article 11-2 (Cooperation by Hosting Service Providers in Resolution of Disputes)
Article 11-3 (Methods of Operating System for Filing Requests for Relief of Consumers by Proxy)
Article 11-4 (Indications by Cybermalls)
Article 12 (Verification of Information on Consumers)
Article 13 (Procedures for Reporting by Mail Order Distributors)
Article 14 Deleted.
Article 15 (Matters to Be Reported by Mail Order Distributors)
Article 16 (Reports on Changes by Mail Order Distributors)
Article 17 (Reports on Temporary or Permanent Closure or Resumption of Business)
Article 18 (Reports in Electronic Form)
Article 19 (Disclosure of Information on Mail Order Distributors)
Article 19-2 (Issuance of Documents Related to Contents of Contracts to Persons Who Are Supplied with Goods)
Article 19-3 (Scope of Third Parties)
Article 20 (Matters to Be Stated in Contracts)
Article 21 (Restrictions on Cancellation of Orders)
Article 21-2 (Methods of Providing Free Samples)
Article 21-3 (Interest Rate on Delay Compensation)
Article 22 (Means of Settlement Subject to Suspension or Cancellation of Requests for Payment upon Cancellation of Orders)
Article 23 (Offset against Debts)
Article 24 (Scope of Expense Payment Request in cases of Partial Consumption of Goods)
Article 25 (Provision of Information by Mail Order Brokerage Business Operators)
Article 25-2 (Details of Measures for Resolution of Customer Complaints or Disputes)
Article 26 (Use of Consumer Information for Delivery of Goods)
Article 27 (Use of Consumer Information for Prevention of Identity Theft)
Article 28 (Contracts of Consumer Damage Compensation Insurance)
Article 28-2 Deleted.
Article 28-3 (Methods of Payment of Settlement Deposit)
Article 28-4 (Authorization for Mutual-Aid Associations)
Article 28-5 (Composition of Investigation Teams)
Article 29 (Requests for Data Submission Made to Agencies and Other Entities Related to Consumer Protection)
Article 30 (Disclosure of Information on Violations)
Article 31 (Fair Evaluation and Authentication)
Article 32 (Duty to Report)
Article 33 (Public Announcement of Fact That Corrective Measures Have Been Imposed and Measures Necessary for Prevention and Relief of Damage to Consumers)
Article 34 (Suspension of Business)
Article 34-2 (Methods of Issuing Order for Temporary Suspension)
Article 34-3 (Methods of Requesting Orders for Temporary Suspension)
Article 34-4 (Raising Objection to Orders for Temporary Suspension)
Article 35 (Dispute Mediation Organizations on Consumer Damage)
Article 36 (Procedures for Not Taking Corrective Measures upon Accepting and Implementing Dispute Mediation Proposal)
Article 37 (Procedures for Collecting Penalty Surcharges)
Article 38 (Calculation of Sales Revenue Relating to Violation to Impose Penalty Surcharges)
Article 39 (Registration of Trade Association)
Article 40 (Re-Examination of Regulation)
Article 41 Deleted.
Article 42 (Criteria for Imposition of Administrative Fines)
ADDENDA <Presidential Decree No. 17684, Jul. 24, 2002>
ADDENDUM <Presidential Decree No. 18312, Mar. 17, 2004>
ADDENDUM <Presidential Decree No. 19354, Feb. 22, 2006>
ADDENDUM <Presidential Decree No. 19507, Jun. 12, 2006>
ADDENDA <Presidential Decree No. 19783, Dec. 29, 2006>
ADDENDA <Presidential Decree No. 19958, Mar. 27, 2007>
ADDENDA <Presidential Decree No. 20329, Oct. 16, 2007>
ADDENDA <Presidential Decree No. 20351, Oct. 31, 2007>
ADDENDA <Presidential Decree No. 20587, Jan. 31, 2008>
ADDENDA <Presidential Decree No. 21214, Dec. 31, 2008>
ADDENDA <Presidential Decree No. 21765, Oct. 1, 2009>
ADDENDA <Presidential Decree No. 22151, May 4, 2010>
ADDENDA <Presidential Decree No. 22424, Oct. 1, 2010>
ADDENDUM <Presidential Decree No. 22467, Nov. 2, 2010>
ADDENDA <Presidential Decree No. 22493, Nov. 15, 2010>
ADDENDA <Presidential Decree No. 22637, Jan. 24, 2011>
ADDENDUM <Presidential Decree No. 22648, Jan. 28, 2011>
ADDENDA <Presidential Decree No. 24034, Aug. 13, 2012>
ADDENDA <Presidential Decree No. 24436, Mar. 23, 2013>
ADDENDA <Presidential Decree No. 25840, Dec. 9, 2014>
ADDENDA <Presidential Decree No. 27530, Sep. 29, 2016>
ADDENDUM <Presidential Decree No. 28563, Dec. 29, 2017>
ADDENDUM <Presidential Decree No. 29194, Sep. 28, 2018>
ADDENDUM <Presidential Decree No. 29335, Dec. 4, 2018>
ADDENDUM <Presidential Decree No. 29421, Dec. 24, 2018>
ADDENDA <Presidential Decree No. 30892, Aug. 4, 2020>
ADDENDA <Presidential Decree No. 30893, Aug. 4, 2020>
ADDENDA <Presidential Decree No. 31222, Dec. 8, 2020>
ADDENDUM <Presidential Decree No. 31516, Mar. 2, 2021>
ADDENDUM <Presidential Decree No. 33144, Dec. 27, 2022>
ADDENDA <Presidential Decree No. 33434, Apr. 25, 2023>
ADDENDA <Presidential Decree No. 33723, Sep. 12, 2023>
ADDENDUM <Presidential Decree No. 33913, Dec. 12, 2023>
ADDENDUM <Presidential Decree No. 34097, Jan. 2, 2024>
ADDENDUM <Presidential Decree No. 34258, Feb. 27, 2024>