No. 20301
Promulgation Date 2024-02-13
Korea Fair Trade Commission
ALL
CHAPTER I GENERAL PROVISIONS
Article 1 (Purpose)
Article 2 (Definitions)
Article 3 (Relationship to Other Statutes)
CHAPTER II CONSUMERS' RIGHTS AND RESPONSIBILITIES
Article 4 (Fundamental Rights of Consumers)
Article 5 (Responsibilities of Consumers)
CHAPTER III RESPONSIBILITIES OF STATE, LOCAL GOVERNMENTS AND BUSINESS ENTITIES
SECTION 1 Responsibilities of the State and Local Governments
Article 6 (Responsibilities of the State and Local Governments)
Article 7 (Assistance to Local Administrative Organizations)
Article 8 (Prevention of Danger or Injury)
Article 9 (Propriety of Weighing and Standards)
Article 10 (Labeling Standards)
Article 11 (Criteria for Advertisement)
Article 12 (Propriety of Transaction)
Article 13 (Provision of Information to Consumers)
Article 14 (Improvement of Consumer Ability)
Article 15 (Protection of Personal Information)
Article 16 (Settlement of Consumer Disputes)
Article 16-2 (Establishment and Operation of Comprehensive Consumer Support System)
Article 17 (Establishment of Testing and Inspection Facilities)
SECTION 2 Responsibilities of Business Entity
Article 18 (Cooperation in Policies for Promotion of Consumers' Rights and Interests)
Article 19 (Responsibilities of Business Entity)
Article 20 (Observance of Criteria for Promotion of Consumers' Rights and Interests)
Article 20-2 (Certification of Consumer-Oriented Management)
Article 20-3 (Designation of Certification Institutions for Consumer-Oriented Management)
Article 20-4 (Revocation of Consumer-Oriented Management Certification)
CHAPTER IV SYSTEM TO PROMOTE CONSUMER POLICY
SECTION 1 Establishment of Consumer Policy
Article 21 (Establishment of Master Plan)
Article 22 (Formulation of Implementation Plans)
SECTION 2 Consumer Policy Committee
Article 23 (Establishment of Consumer Policy Committee)
Article 24 (Composition of Policy Committee)
Article 25 (Functions of Policy Committee)
Article 25-2 (Emergency Response)
Article 26 (Hearing of Opinion)
SECTION 3 International Cooperation
Article 27 (International Cooperation)
CHAPTER V CONSUMER ORGANIZATIONS
Article 28 (Activities of Consumer Organizations)
Article 29 (Registration of Consumer Organizations)
Article 30 (Revocation of Registration)
Article 31 (Autonomous Dispute Mediation)
Article 32 (Subsidies)
CHAPTER VI KOREA CONSUMER AGENCY
SECTION 1 Establishment
Article 33 (Establishment)
Article 34 (Articles of Association)
Article 35 (Activities)
Article 36 (Request for Test and Inspection)
Article 37 (Prohibition of Use of Similar Name)
SECTION 2 Officers and Board of Directors
Article 38 (Executive Officers and Their Terms of Office)
Article 39 (Duties of Executive Officers)
Article 40 (Board of Directors)
SECTION 3 Accounting and Supervision
Article 41 (Source of Revenue)
Article 42 (Supervision)
Article 43 (Legal Fiction as Public Officials in Application of Penalty Provisions)
Article 44 (Application Mutatis Mutandis)
CHAPTER VII CONSUMER SAFETY
SECTION 1 General Provisions
Article 45 (Protection of Vulnerable Population)
Article 46 (Request for Correction)
SECTION 2 Consumer Safety Measures
Article 47 (Duty to Report Information on Defects)
Article 48 (Voluntary Removal of Goods)
Article 49 (Recommendation of Removal, and Destruction)
Article 50 (Order of Removal and Destruction)
SECTION 3 Gathering of Information on Dangers or Injuries
Article 51 (Establishment of Consumer Safety Center)
Article 52 (Collection and Handling of Information on Dangers and Injuries)
CHAPTER VIII SETTLEMENT OF CONSUMER DISPUTES
SECTION 1 Settlement of Complaints by Business Entities
Article 53 (Establishment and Operation of Consumer Consulting Organization)
Article 54 (Encouragement of Establishment of Consumer Consulting Organization)
SECTION 2 Remedy for Damages by Korea Consumer Agency
Article 55 (Application for Remedy for Damages)
Article 56 (Notification of Illegal Facts)
Article 57 (Recommendation of Agreement)
Article 58 (Period of Settlement)
Article 59 (Discontinuation of Procedure for Remedy for Damages)
SECTION 3 Mediation of Consumer Disputes
Article 60 (Establishment of Consumer Dispute Mediation Commission)
Article 61 (Composition of Mediation Commission)
Article 62 (Guarantee of Members' Status)
Article 63 (Meetings of Mediation Commission)
Article 63-2 (Details in Charge of Meetings for Dispute Mediation and Department for Mediation)
Article 64 (Exclusion of, Challenge to, and Recusal of Members)
Article 65 (Mediation of Disputes)
Article 66 (Term of Dispute Mediation)
Article 67 (Effect of Dispute Mediation)
Article 68 (Special Cases of Dispute Mediation)
Article 68-2 (Appointment of Representative Party)
Article 68-3 (Interruption of Prescription)
Article 68-4 (Relationship to Lawsuit)
Article 69 (Applying Mutatis Mutandis Judicial Conciliation of Civil Disputes Act)
SECTION 4 Consumer Class Action
Article 70 (Subject Matter of Class Action)
Article 71 (Exclusive Jurisdiction)
Article 72 (Appointment of Attorney)
Article 73 (Application for Permission of Action)
Article 74 (Requirements for Permission of Action)
Article 75 (Effect of Final and Conclusive Judgment)
Article 76 (Application of Civil Procedure Act)
CHAPTER IX PROCEDURE OF INVESTIGATION
Article 77 (Inspection and Submission of Materials)
Article 78 (Request for Provision of Data and Information)
Article 79 (Consumer Information Request Council)
CHAPTER X SUPPLEMENTARY PROVISIONS
Article 80 (Corrective Measures)
Article 81 (Request for Corrective Measures)
Article 81-2 (Fact-Finding Survey)
Article 82 (Hearings)
Article 83 (Delegation and Entrustment of Authority)
Article 83-2 (Processing of Sensitive Information and Personally Identifiable Information)
CHAPTER XI PENALTY PROVISIONS
Article 84 (Penalty Provisions)
Article 85 (Joint Penalty Provisions)
Article 86 (Administrative Fines)
ADDENDA <Act No. 7988, Sep. 27, 2006>
ADDENDA <Act No. 8852, Feb. 29, 2008>
ADDENDUM <Act No. 8983, Mar. 21, 2008>
ADDENDUM <Act No. 9257, Dec. 26, 2008>
ADDENDA <Act No. 9785, Jul. 31, 2009>
ADDENDUM <Act No. 10170, Mar. 22, 2010>
ADDENDA <Act No. 10678, May 19, 2011>
ADDENDA <Act No. 14139, Mar. 29, 2016>
ADDENDA <Act No. 15015, Oct. 31, 2017>
ADDENDA <Act No. 15470, Mar. 13, 2018>
ADDENDA <Act No. 15696, Jun. 12, 2018>
ADDENDUM <Act No. 16178, Dec. 31, 2018>
ADDENDA <Act No. 17290, May 19, 2020>
ADDENDA <Act No. 17799, Dec. 29, 2020>
ADDENDA <Act No. 19511, Jun. 20, 2023>
ADDENDA <Presidential Decree No. 20301, Feb. 13, 2024>