공포번호 18748
공포일 2022-01-11
행정안전부
Ministry of the Interior and Safety
전체선택
제1장 총칙
CHAPTER I GENERAL PROVISIONS
제1조(목적)
Article 1 (Purpose)
제2조(정의)
Article 2 (Definitions)
제3조(적용 범위)
Article 3 (Scope of Application)
제4조(민원 처리 담당자의 의무와 보호)
Article 4 (Obligations of Persons in Charge of Treating Civil Petitions and Protection of Such Persons)
제5조(민원인의 권리와 의무)
Article 5 (Rights and Obligations of Civil Petitioners)
제6조(민원 처리의 원칙)
Article 6 (Principles of Treating Civil Petitions)
제7조(정보 보호)
Article 7 (Information Protection)
제7조의2(민원의 날)
Article 7-2 (Civil Petition Day)
제2장 민원의 처리
CHAPTER II TREATMENT OF CIVIL PETITIONS
제1절 민원의 신청 및 접수 등
Section 1 FILING AND RECEIVING CIVIL PETITIONS
제8조(민원의 신청)
Article 8 (Filing of Civil Petitions)
제8조의2(증명서류 또는 구비서류의 전자적 제출)
Article 8-2 (Electronic Submission of Evidentiary Documents or Required Documents)
제9조(민원의 접수)
Article 9 (Receipt of Civil Petitions)
제10조(불필요한 서류 요구의 금지)
Article 10 (Prohibition of Requests for Unnecessary Documents)
제10조의2(민원인의 요구에 의한 본인정보 공동이용)
Article 10-2 (Civil Petitioners' Request to Share Information Pertaining to Themselves)
제11조(민원취약계층에 대한 편의제공)
Article 11 (Providing Convenience to Vulnerable Groups in terms of Access to Civil Petitions)
제12조(민원실의 설치)
Article 12 (Opening of Civil Service Offices)
제12조의2(전자민원창구 및 통합전자민원창구의 운영 등)
Article 12-2 (Operation of Electronic Civil Petition Window and Integrated Electronic Civil Petition Window)
제13조(민원 신청의 편의 제공)
Article 13 (Provision of Convenience in Filing Civil Petitions)
제14조(다른 행정기관 등을 이용한 민원의 접수ㆍ교부)
Article 14 (Receipt of Civil Petitions and Issuance of Civil Petition Documents through Other Administrative Agencies)
제15조(정보통신망을 이용한 다른 행정기관 소관 민원의 접수ㆍ교부)
Article 15 (Receipt of Civil Petitions and Issuance of Civil Petition Documents under Jurisdiction of Other Administrative Agencies via Information and Communications Networks)
제16조(민원문서의 이송)
Article 16 (Delivery of Civil Petition Documents)
제2절 민원의 처리기간ㆍ처리방법 등
Section 2 TREATMENT PERIOD AND METHOD OF CIVIL PETITION
제17조(법정민원의 처리기간 설정ㆍ공표)
Article 17 (Setting and Public Announcement of Treatment Period of Legal Civil Petitions)
제18조(질의민원 등의 처리기간 등)
Article 18 (Treatment Period of Inquisitive Civil Petition)
제19조(처리기간의 계산)
Article 19 (Calculation of Period for Treating Civil Petitions)
제20조(관계 기관ㆍ부서 간의 협조)
Article 20 (Cooperation among Relevant Agencies and Departments)
제21조(민원 처리의 예외)
Article 21 (Exception of Treating Civil Petitions)
제22조(민원문서의 보완ㆍ취하 등)
Article 22 (Supplementation or Withdrawal of Civil Petition Documents)
제23조(반복 및 중복 민원의 처리)
Article 23 (Treating Repetitive Civil Petitions and Redundant Civil Petitions)
제24조(다수인관련민원의 처리)
Article 24 (Treatment of Civil Petitions Involving Many Persons)
제25조(민원심사관의 지정)
Article 25 (Designation of Civil Petition Examiners)
제26조(처리민원의 사후관리)
Article 26 (Post Management of Civil Petitions Treated)
제3절 민원 처리결과의 통지 등
Section 3 NOTIFICATION OF OUTCOME OF TREATING CIVIL PETITIONS
제27조(처리결과의 통지)
Article 27 (Notification of Outcome of Treating Civil Petitions)
제28조(무인민원발급창구를 이용한 민원문서의 발급)
Article 28 (Issuance of Civil Petition Documents Using Automatic Machines for Issuing Civil Petition Documents)
제28조의2(전자증명서의 발급)
Article 28-2 (Issuance of Electronic Certificates)
제29조(민원수수료 등의 납부방법)
Article 29 (Methods of Paying Charges for Treating Civil Petitions)
제4절 법정민원
Section 4 LEGAL CIVIL PETITION
제30조(사전심사의 청구 등)
Article 30 (Requests for Preliminary Review)
제31조(복합민원의 처리)
Article 31 (Treatment of Complex Civil Petitions)
제32조(민원 1회방문 처리제의 시행)
Article 32 (Implementation of One-time Visit Civil Petition Treatment System)
제33조(민원후견인의 지정ㆍ운영)
Article 33 (Designation and Operation of Civil Petition Superintendents)
제34조(민원조정위원회의 설치ㆍ운영)
Article 34 (Establishment and Operation of Civil Petition Mediation Committee)
제35조(거부처분에 대한 이의신청)
Article 35 (Formal Objections against Rejections)
제3장 민원제도의 개선 등
CHAPTER III IMPROVEMENT OF CIVIL-PETITION ADMINISTRATIVE SYSTEM
제36조(민원처리기준표의 고시 등)
Article 36 (Public Notice of Standards for Treatment of Civil Petitions)
제37조(민원처리기준표의 조정 등)
Article 37 (Adjustment of Standards for Treatment of Civil Petitions)
제38조(민원행정 및 제도개선 계획 등)
Article 38 (Civil-Petition Administration and Improvement of System thereof)
제39조(민원제도의 개선)
Article 39 (Improvement of Civil-Petition System)
제40조(민원제도개선조정회의)
Article 40 (Civil Petition System Improvement and Coordination Committee)
제41조(민원의 실태조사 및 간소화)
Article 41 (Actual State Inspection and Streamlining Process Related to Civil Petition)
제42조(확인ㆍ점검ㆍ평가 등)
Article 42 (Verification, Check, and Assessment)
제43조(행정기관의 협조)
Article 43 (Cooperation of Administrative Agency)
제44조(민원행정에 관한 여론 수집)
Article 44 (Gathering Public Opinion on Civil Petition Administration)
제45조삭제 <2022. 1. 11.>
Article 45 Deleted.
제4장 보칙
CHAPTER IV SUPPLEMENTARY PROVISIONS
제46조(권한의 위탁)
Article 46 (Entrustment of Authority)
부칙 <제13459호, 2015.8.11.>
ADDENDA <Act No. 13459, Aug. 11, 2015>
부칙 <제14839호, 2017.7.26.>
ADDENDA <Act No. 14839, Jul. 26, 2017>
부칙 <제17515호, 2020. 10. 20.>
ADDENDUM <Act No. 17515, Oct. 20, 2020>
부칙 <제18742호, 2022. 1. 11.>
ADDENDUM <Act No. 18742, Jan. 11, 2022>
부칙 <제18748호, 2022. 1. 11.> (행정절차법)
ADDENDA <Act No. 18748, Jan. 11, 2022>